The work is done. The invoice is not paid.
Unpaid invoices strain cash flow, and disputed ones strain relationships. We help businesses collect what they are owed from other businesses, and push back on charges they do not owe, starting with the contract and the account and moving only as far as the matter needs.
Fee basis: Flat fees for demand letters and defined steps; a written arrangement if the matter escalates.
If a deadline is near, call.
Limitations periods and response deadlines keep running while you decide what to do, and some cannot be extended. If you have been served, or a deadline is days away, do not wait on the website form. Call the office.
Who we work with.
- Companies with business customers that are past due and not responding.
- Service providers and contractors in a fight over scope, change orders, or acceptance.
- Merchants facing chargebacks or a payment-processor dispute.
- Businesses being invoiced for charges they believe they do not owe.
- Finance teams that want a consistent, firm way to handle past-due accounts.
What we handle
Business-to-business only. We do not handle consumer debt collection.
- Unpaid invoices and collections against businesses
- Disputed invoices, scope, and change orders
- Payment terms, late fees, and interest under MSAs
- Chargebacks and payment-processor disputes for merchants
- Setoff and withholding of payment
- Demand letters and responses
- Negotiated payment plans and settlement agreements
- Escalation to arbitration or litigation when the numbers justify it
What to gather
The documents that usually decide a payment dispute:
- 01The agreement, order forms, SOWs, and any change orders
- 02The unpaid or disputed invoices and an account statement
- 03Proof of delivery, acceptance, or completion
- 04Emails about the work, the invoices, and any complaints
- 05Records of partial payments, credits, or promises to pay
- 06For chargebacks: the processor's notice and your transaction records
The work, not a time entry.
A review of the contract and the account, a demand or a response, and a negotiated payment, payment plan, or escalation.
- 01
A read of the account
What the contract says about price, payment terms, late fees, acceptance, and disputes, and how strong your position is on each invoice.
- 02
A demand that gets attention
A demand letter from a law firm, grounded in the contract and the account, or a response that explains why a charge is not owed.
- 03
A negotiated outcome
Payment, a payment plan in writing, a credit, or a settlement, negotiated on your instructions.
- 04
A path if it does not resolve
A clear recommendation on whether escalation makes economic sense, and the arbitration or litigation route if it does.
What working with us looks like.
- 01
Send the account
The agreement, the invoices, and the correspondence, through a secure channel after a short call.
- 02
Assessment and fee
We tell you what is collectible or contestable and what we recommend, with a flat fee for the first step.
- 03
Demand or response
The letter goes out on your approval.
- 04
Negotiate
We handle the back-and-forth toward payment, a plan, or a settlement, and put the result in writing.
- 05
Escalate if it makes sense
If the account will not resolve and the numbers justify it, we agree the next step and its fee with you in writing.
Timing depends on the matter, the documents, and how quickly decisions come back. We agree on expectations at the start.
If one of these is true, it is time to talk.
Send a short description through the intake form, or call. The next step is a short call.
- 01An invoice is well past due and the customer has gone quiet.
- 02A customer is disputing scope or a change order to avoid paying.
- 03A customer is taking a setoff you did not agree to.
- 04You are facing a chargeback or a payment-processor hold.
- 05A vendor is billing you for work you did not approve.
How the fee is set.
Flat fees for demand letters and defined steps; a written arrangement if the matter escalates.
The assessment and the demand are usually a flat fee, so you know the cost of the first step before you take it. If the matter escalates, we agree the fee with you in writing first.
We are an AI-native firm, which is how we deliver exceptional results and pass exceptional savings on to you. Most matters are handled on a flat or fixed fee.
What clients ask before they call.
Often paired with Invoice & Payment Disputes
Breach of Contract
When the other side did not perform, or says you did not. Claims pursued and defended.
Business Disputes
Commercial disputes for companies on either side, from the first demand to resolution.
Commercial Contracts
NDAs, MSAs, vendor, supply, distribution, and partnership agreements, negotiated and drafted.
Tell us what is happening. A lawyer will reply.
Use the intake form to describe the dispute, the agreement, or the question. EJ reviews each submission and replies to set up a short call. If a deadline is days away, call instead.